Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

team@jolie.com

Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.

Products ~

Our products are designed for all hair types, with a focus on addressing common issues like frizz and hair loss. Whether your hair is straight, wavy, curly, or coily, D-POUSS helps you achieve smooth, healthy-looking hair.

 Yes! We recommend using the shampoo first, followed by the mask to deeply condition, and finishing with the serum to smooth and protect your hair.

For optimal results, use the mask 1-2 times per week. Adjust based on your hair’s needs—more frequent use if your hair feels dry or damaged.

Yes, our products are crafted with natural ingredients, free from parabens, sulfates, and silicones, ensuring safe and gentle care for your hair.

Yes! The D-POUSS serum provides protection from everyday heat styling, helping prevent damage while leaving your hair shiny and smooth.

Absolutely. At D-POUSS, we are committed to cruelty-free practices, ensuring no animal testing at any stage of production.

 You can purchase our products directly through our website or from selected retail partners. Stay tuned for exclusive launch offers!